About Mortimer House Kitchen

On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.

The Role

We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.

Responsibilities:

• Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
• Support staff training and development.
• Carry out opening and closing procedures.
• Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
• Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
• Ensure all food service areas are always clean and tidy.
• Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
• Monitor overall service, making recommendations for improvement.
• Ensure adherence to health, safety, hygiene, and licensing regulations.

Requirements:

• Proven leadership experience in a hospitality environment.
• Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
• A hands-on approach with the ability to lead by example during peak service times.
• A passion for hospitality and a genuine desire to create memorable guest experiences.
• Ability to thrive in a fast-paced, high-pressure environment. 
• Flexibility to work early mornings, weekends, and holidays as required.

What We Can Offer You:

• Free meals on shift and discounts for you, family and friends
• Your birthday off!
• Healthcare and wellbeing support
• Employee recognition and rewards and clear progression paths and more…